Posts by Paul Franken
Unexus introduces: International Partner Manager Ton van den Biggelaar
Efficient customer contact with Microsoft Teams and Unexus integrations
The way we work and communicate is changing. Due to current developments, many people work from home (or hybrid) and remote meetings have turned normal. To facilitate employees, organizations have invested in modern workplaces and technologies that make it easier to work digitally and independent of location. For easy hybrid collaboration and communication This has…
Read MoreNew: the Unexus Teams Client
We decided to end this year with a bang and launch our new application just before the holidays. We are happy to share our own Unexus Teams Client with our customers! One application In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within…
Read MoreNo Apache Log4J at Unexus
The report about the vulnerability in Apache Log4j certainly caught our attention as well. We have conducted internal and external investigations. After this investigation, we can report that we and our direct suppliers do not use Apache Log4J. We therefore see no reason to be concerned about this vulnerability in our domain. We follow possible…
Read MoreJohn Palm is our new manager Support & Operations
We are proud to inform you that John Palm will be taking on the role as manager Support and Operations at Unexus! John will start in December 2021 and will ensure further improvements and professionalization of our business operations by evaluating and optimizing the processes. In this news item we briefly introduce him to you.…
Read MoreWoonplus Schiedam about their first experiences with Unexus Connect
We regularly launch the Unexus Connect communication platform for new customers. Such was also the case last September at Woonplus Schiedam, a real estate corporation that aims to invest in the quality of life of their tenants. We spoke with Kevin Stouthandel, functional manager at Woonplus. In this blog he tells us more about the…
Read MoreThe changing role of customer service
What is the biggest challenge for customer contact centers nowadays? That’s what the event ‘Customer Service Congress’ (KCC-Congres) was all about. Together with CKC Seminars we partnered up for this year’s edition two weeks ago in Bussum. The tickets were sold out: more than 200 participants, speakers and exhibitors visited! Practical experiences were exchanged from…
Read MoreUnexus and Blue-Mountain create integrated all-in-one BI solution
It’s our birthday! Forward-thinking and customer-oriented for 10 years already.
Unexus enters into a partnership with CM.com
Unexus welcomes new Senior Account Manager
Unexus welcomes the 50th housing corporation!
Unexus welcomes new Operations & Support Manager
Woonforte: Tempt the customer to self-service with Unexus
Woonstad Rotterdam: Good customer communication requires interaction from a compassionate human perspective
Unexus Connect integrates with Microsoft Teams
Over the past period many organizations and employees have become acquainted with Microsoft Teams at an accelerated pace. Teams is particularly useful for improving team communication and offers many opportunities to work together more effectively. The program allows people inside and outside the organization to chat with each other, make video calls and collaborate on…
Read MoreUnexus assists the Dutch public health service GGD
The world is currently under the spell of the new coronavirus also known as COVID-19. This mutated flu virus causes a lot of problems, cancellations of events, widespread quarantine and in some cases unfortunately the deaths of those affected. In the Netherlands, one of our customers is the GGD Brabant-Zuidoost. The GGD is, together with…
Read MoreFast and effective assistance thanks to the Unexus Emergency Response solution
Effective emergency assistance is often a matter of minutes, which is why good and fast communication is crucial. Unfortunately, there are incidents every day in which the emergency assistance begins unnecessarily late. An efficient communication platform is essential for an ERO (Emergency Response Officer) to be able to act quickly in the event of a…
Read MoreUnexus organizes successful client discussion regarding virtual customer service assistants
To jointly determine the direction of the future developments of the Unexus platform, Unexus organized a client discussion about virtual “Customer Service Assistants” for the southern region. For us this is a perfect way to stay up to date, and to ensure that what we develop fits well with the wishes of our customers. Because…
Read MoreThe virtual assistant is a step towards the future
Modern customer service receives a large number of requests for help and assistance through all kinds of communication channels. Examples of these are social media, the website, email and the traditional telephone. More and more companies are integrating an intelligent virtual assistant or chatbot into the website to save time and staff in the customer…
Read MoreUnexus has obtained our ISO 27001 certification
Unexus: GDPR Compliant
The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union. The GDPR has been designed to ensure personal data being protected. The GDPR becomes enforceable on May 25th, 2018. Unexus: GDPR Compliant Unexus has been working on ensuring compliancy with this new law. With the latest update (version 10.813), released…
Read MoreUnexus’ Virtual Assistant makes voice recognition available
Voice recognition. It sounds like a simple solution to a simple problem. In reality, speech recognition is a complex process in which (incoming) speech is recognized, and various processes are then set up by the system. As a result, the employees of the customer contact center are kept free of frequently asked questions, while the…
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