Blog

This year, on October 1, 2023, we celebrate our 12.5-year anniversary! It's a special moment, especially because we ...

We value sustainability and social responsibility. Our goal is to make a positive impact and contribute to a ...

Alternating between working from home and the office. Does this work for client contact departments? Yes, of course ...

The customer contact center (CCC) has evolved significantly in recent years. In the past, customers were primarily assisted ...

We are very pleased that we were recently able to make a contribution to customer contact excellence for ...

In recent years, most organizations have rapidly adopted hybrid working. In addition, Microsoft Teams is often chosen as ...

The Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, ...

You may be familiar with the situation: You work in the IT department or the Customer Care Center and ...

The way we work and communicate is changing. Due to current developments, many people work from home (or ...

We regularly launch the Unexus Connect communication platform for new customers. Such was also the case last September ...

What is the biggest challenge for customer contact centers nowadays? That's what the event ‘Customer Service Congress’ (KCC-Congres) ...

It may sound like a cliché, but it's an undeniable truth: to measure is to know. With this ...

In an interesting article in the latest edition of the CorporatieGids, Woonforte explains how they have dealt creatively ...

It is always very interesting to read the vison on customer contact of one of the largest housing ...

Effective emergency assistance is often a matter of minutes, which is why good and fast communication is crucial. ...

Business Intelligence software (BI software) is a technical tool that offers insight in your data. You can learn ...

Modern customer service receives a large number of requests for help and assistance through all kinds of communication ...

Customer service is an integration that everyone has to deal with from time to time. Whether you are ...