Intelligent contact center

We offer various possibilities. This way we can implement a chatbot. For example, on the website. The bot can pick up questions that can be resolved quickly. We can also implement this in WhatsApp.

In addition, you can use Text-to-speech at multiple times. This option is easy if you are busy setting up call flows. Easily add messages to the telephone line, for example in case of an emergency notification or if it is busy at the KCC.

Indeed, we offer an intelligent knowledge base in our applications. This helps speed up customer questions by displaying appropriate answer suggestions in the answer field.

With the data from the Unexus you can plan a working week in a targeted manner. Predict the crowds and anticipate with your occupation. Past performance is no guarantee for the future but is a valuable data source to predict the required occupancy of the contact center. Experiment with occupancy variables in order to arrive at the right staffing.

Unexus reads calendars within Microsoft Office, Microsoft Teams or due to the manual changes in availability by employees. Saves employees of the KCC a lot of unnecessary calls, voicemails and frustrations.

In fact, anything is possible. From knowledge base to agenda, from planning tools to quality assurance software. Dozens of organizations have already preceded you. As a result, we have various software integrations. We look forward to thinking along with you about which work processes should communicate flawlessly with our communication platform.