The importance of different types of availability
Create a flexible, modern and scalable contact center with all the modern communication channels using omnichannel. With omnichannel you offer your customers a choice. Do they prefer to establish contact by telephone, WhatsApp or email? Meet your customers’ needs by offering all the modern contact channels.
All channels in one place
Nowadays, we as a society are accustomed to communicating with others asynchronously, on our own time. This increasingly takes place online. Moreover, there are still some people who prefer to call. This also differs per topic and target group. In addition to the benefits for the customer, offering different channels also has a clear advantage for your organization. Pleasant customer contact has a positive impact on your organization’s reliability and value.
Choose your communication channels:
Teams telephony
Structured handling
Gather all communication in one place to handle questions in a structured way. Include all channels in the queue, and distribute based on employee workload and presence. All communication requests via various channels are handled in order and clearly, nothing remains and there is always insight into the work.
FAQ
Customer cases
Waardwonen
De Sleutels
Municipality of Venlo
Woonplus
